Determining if someone is truly sorry and trustworthy can be a complex and subjective process, but there are several key factors to consider when trying to assess their sincerity and reliability:

Apology and Acknowledgment: A genuine apology is often the first step. The person should acknowledge their wrongdoing, take responsibility for their actions, and express remorse for the harm they've caused.
Empathy and Understanding: A sincere apology should demonstrate empathy and understanding of how their actions have affected you or others. They should be able to articulate the impact of their behavior on your feelings.

How to disaster-proof your business and your life, part II

In my last post, I shared insights from a group of leaders about how to position ourselves and our businesses for coronavirus and “disaster-proof” our lives moving forward. This post follows along the same theme and highlights the insights of some powerful coaches.

How to Disaster-Proof Your Communication with Lila Smith, communication expert

As Smith sees it, COVID has confronted us with our core values. We have been forced to “check in” with ourselves and reassess our past behaviors as we consider life moving forward. What is it that is most important to us and should be performed and engaged with more in the future? And what have we been doing that hasn’t served us and should be scaled back as we begin to emerge from quarantine?

Plan Regular 1:1 Meetings

To unleash the potential of the people you manage, you must engage and bond with each person individually. There simply is no hack or shortcut for building real connections. That’s why it is critical that, in addition to morning huddles, you need to plan regular one-to-one meeting time (1:1s) with individual team members to check in on a more personal manner.

As a manager, you can use 1:1s to ask your team members about their wellbeing, their experience working with the team, and their career goals, as well as get updates on their progress and any challenges they may be experiencing with current projects, so that you can course correct as needed.

Why principals should “loop” students back in

One of the big questions facing school leaders right now is what things will look like when the new school year begins. No one fully knows whether teachers and students will be able to fully or partially return to their classrooms and, even for those who can enjoy “business as usual,” the atmosphere at school is likely to be filled with uncertainty, unease, and lots of distancing.

While it can be difficult to build and maintain a learning atmosphere under such conditions, it may be even more challenging for teachers to develop the nurturing relationships that are so critical to student development, particularly after having endured so much uncertainty already in the previous half year. To expect teachers to connect with their charges and be able to support them during the formative first weeks may be too tall an order for many and could set students up for an even more challenging year.

How to disaster-proof your business and your life, part II

In my last post, I shared insights from a group of leaders about how to position ourselves and our businesses for coronavirus and “disaster-proof” our lives moving forward. This post follows along the same theme and highlights the insights of some powerful coaches.

How to Disaster-Proof Your Communication with Lila Smith, communication expert

As Smith sees it, COVID has confronted us with our core values. We have been forced to “check in” with ourselves and reassess our past behaviors as we consider life moving forward. What is it that is most important to us and should be performed and engaged with more in the future? And what have we been doing that hasn’t served us and should be scaled back as we begin to emerge from quarantine?

Choose Empathy Over Efficiency

When you speak with clients, customers, or prospects, do you focus more on empathy or efficiency?

Empathy: the ability to understand and share the feelings of another.

Efficiency: the ability to accomplish something with the least waste of time and effort.

When you focus on empathy, you can’t be as efficient.

When you seek efficiency, empathy must be kept to a minimum.

How to Deepen the Workplace Bond

One way for leaders to develop a strong bond with their people is to roll up their sleeves and get to work. Not just their own work, but the work of their direct reports, as well as their reports’ reports. Take time to sit in various offices and seats within the organization and seek to develop new skills and make connections on different levels. Ask about existing challenges within the company and develop empathy for those who are tasked to address them regularly. Brainstorm with staff about how best to address these issues to optimize performance. By bringing yourself down to your people, you will gain their admiration as someone who really seeks to know their situations and improve them.

Another, more sustainable approach to bonding with employees is to actively connect with them on a regular basis. Hewlett Packard (HP) founders William Hewlett and David Packard used a strategy that has become known as MBWA, or Management By Wandering Around. As its name implies, MBWA requires regular walking throughout the workplace. It offers many benefits to leaders and their employees

When to Keep Pushing or Pull Back?

Recently, I needed to have a service performed on my car, so I reached out to some providers. I had used one of them, who I’ll call Jake, in the past and was leaning towards doing so again. At the end, however, I decided to go with someone else and communicated my decision to Jake.

Unfortunately, Jake was not all too happy and would not leave me alone afterwards. Instead of accepting my decision, he continued to text and call me to try to discuss. I made clear that my decision had been made, but it took some time until the “harassment” ended.

Suffice it to say that Jake did not earn any credit towards future work with his choice of response.

After thinking about it, I started to realize that I have more Jake in me than I may care to admit.

Are our phones to blame, or are we?

I used to think that our phones were making us antisocial. Go on a train or walk into a room with lots of folks and you'll see almost everyone trained on their screens. This is so disheartening. And so common. But then I see pics of folks 50-100 years ago going off to work or waiting in line, each with a newspaper open before them. No conversation. No connection. Times, they really haven't been a 'changin.

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How to Disaster-Proof Your Communication with Lila Smith, communication expert

How to Disaster-Proof Your Communication with Lila Smith, communication expert