How to Manage Toxic Customers or Clients

In my last article, I shared anecdotes and attributes of toxic customers and clients. Below, I will share strategies on how to deal with them to protect yourself, your people, and your business.

Handling toxic customers and clients can be challenging, but it's important to address their concerns while also protecting yourself and your team. Here are some tips for handling toxic customers and clients effectively:

Stay calm and composed: It's crucial to maintain your composure and not let the customer's toxicity affect your emotions. Take deep breaths, remain patient, and focus on finding a solution.

business, coaching, toxicityNaphtali HoffAugust 21, 2023Impactful Coaching & Consultingtoxic, toxicity, toxic clients, toxic customers, people managementComment

Are Your Customers or Clients Toxic?

You’ve likely encountered toxic people like this.

The Unreasonable Demander: A small boutique clothing store had a customer who would come in regularly, try on numerous outfits, and then demand special discounts for each item. She would threaten to leave negative online reviews if her demands weren’t met, and her behavior created tension among the staff. Despite the store’s efforts to accommodate her, she continued her demanding behavior, impacting staff morale and overall customer experience.
The Eternal Complainer: A freelance graphic designer took on a client for a logo design project. Despite presenting several high-quality concepts, the client consistently found flaws and requested revisions. The client's feedback was often vague and contradictory, making it impossible for the designer to meet their expectations. After months of revisions, the client still wasn't satisfied, and the project had to be terminated, resulting in lost time and income for the designer.

clients, workplace, morale, toxicityNaphtali HoffAugust 14, 2023Impactful Coaching & Consultingtoxicity, toxic customers, toxic clients, client stories, boundaries, moraleComment

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