Posts tagged customer service
Have The Courage To Be Disliked with Rob Moore: Lead to Succeed 140

No matter where life leads us, one undeniable truth remains: criticism is inevitable. Yet, it is not the mere presence of criticism that defines our journey, but rather, our response to it. In the face of inevitable critique, it is our ability to accept it with grace and the courage to endure disdain that propels us forward on the path of growth, both in life and in business. This profound truth finds resonance in the experiences of our esteemed guest, Rob Moore.

Rob is the founder of the Progressive Group, encompassing Progressive Property, Progressive Success, and the Entrepreneurs Business Academy (EBA). His training companies are among the largest in the UK and globally recognized. With over 1,000 speeches delivered in the last decade, Rob is a sought-after keynote speaker known for his unfiltered 'Rob's Rants' and tactical insights. As a mentor to numerous millionaires and celebrities, he's helped tens of thousands of entrepreneurs go from zero to millionaire status.

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The Power of Connection with Michael Zuercher: Lead to Succeed 139

The importance of connection within the team cannot be overstated. This connection goes beyond mere acquaintance or professional rapport; it encompasses a deeper understanding, trust, and synergy among team members. That’s what our guest Michael will be sharing with us.

Michael is CEO and co-founder of Prismatic, a leading embedded integration platform (embedded iPaaS) for B2B SaaS companies. A second-time founder, he previously scaled a software company whose product had hundreds of integrations serving thousands of customers. He passionately believes that B2B SaaS companies need a better way to build and manage integrations.

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Care Transforms Sales with Jeremy Sandell: Lead to Succeed 123

In the world of sales, genuine care is the key to success. When you genuinely care about your customers, it goes beyond just making a sale; it's about understanding their needs, providing value, and creating a positive experience. People are more likely to buy from someone they trust and feel genuinely cares about their well-being, that’s exactly what we will learn from our guest Jeremy Sandell.

Jeremy is an online sales and marketing professional with more than $15,000,000 in 1:1 sales across 6+ different industries.

He’s spent the last 12 years studying human behavior and evolutionary psychology and has developed a unique, non-salesy approach to sales that results in considerably higher than average closing rates in the high-ticket sales niche.

Listen in and learn more about the importance of building trust in sales.

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From MD to CEO with Dr. Jonathan Baktari: Lead to Succeed 112

Excelling as a professional does not preclude you from succeeding at entrepreneurship. That’s what we learned from Lead to Succeed guest Dr. Jonathan Baktari.

Jonathan is the CEO at both e7 Health and US Drug Test Centers and the host of Baktari MD. e7 health is a preventative health and wellness company that has been called the “the Uber of preventive medicine” and was named the Best Technology Company in the Healthcare Space in 2019. 

US Drug Test Centers is a nationwide network of over 20,000 testing centers in the US and is revolutionizing drug and alcohol testing across the nation.

A former triple board-certified physician with specialties in internal medicine, pulmonary and critical care medicine, being a healthcare CEO is only the latest chapter in Dr. Baktari’s life mission to help others by making integrative preventative medicine available to everyone.

Listen in and learn more about how to become a better leader.

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Surviving School Leadership With Elvis Epps: Lead to Succeed 107

School leaders are facing huge challenges. Increased demands, resulting in record levels of mental and physical stress, has led a huge number of school leaders to quit their jobs. We need a solution!

In this episode, Lead to Succeed guest Dr. Elvis Epps discusses many of the problems that school leaders are facing and shares helpful solutions.

Elvis is a retired high school principal from Palm Beach, Florida. He holds state certification in school leadership and administration and is the author of a new book, “New Principal, No Problem: How to Lead a Winning Culture Without Losing Your Mind.”

Dr. Epps has been featured on Oprah’s XM Radio Network, where he discussed topics such as Bully Prevention and Maintaining a Happy Home. He is also a Certified John Maxwell Trainer, Coach, and Speaker. Dr. Epps is a proud military veteran of the US Navy.

Listen in and learn more about the challenges and opportunities facing school leaders.

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Listen to Yourself with Jennie Blumenthal: Lead to Succeed 106

Living in a hustle culture, everybody needs you to stay on the hamster wheel. Only those who have learned the value of Pausing and Reflecting will encourage you to do the same. And this is exactly what Lead to Succeed’s guest, Jennie Blumenthal will inspire us to do.

Jennie spent 20 years as an executive in Corporate America counseling Fortune 500 companies on growth strategy and digital transformation and left during the pandemic pivot. She now coaches executive women to do their own Corporate Rehab and grow in their existing career or in a new opportunity.

Her new book CORPORATE REHAB: Ditch The Hustle Culture and Thrive Again came out on October 1, 2022.

Listen in and learn more about the value of pausing and reflecting.

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From Resignation to Reinvention with Sara McElroy: Lead to Succeed 105

Around 4 million Americans are quitting their jobs each month in 2022 because of gender inequality, toxic workplace culture, and burnout. Can The Great Resignation really be the solution? This is what we discuss with Lead to Succeed’s guest Sara McElroy.

Sara is a former hustle culture devotee, ex-chief marketing officer, the Wall Street Journal’s poster girl for pandemic career burnout, and a two-time member of the Great Resignation: class of 2021 and 2022. She returned to her journalism roots to uplift the voices of women from the Great Resignation by founding Raze to Rise, a journalism project sharing heartfelt personal stories from the women of the Great Resignation.

Listen in and learn more about the importance of putting your employees first.

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Happy Workers Happy Customers with Matt Blumberg: Lead to Succeed 104

Want to know why certain companies produce the best products and have the happiest customers?

Their secret is that they invest in their people and put them first.

And this is exactly the philosophy of Lead to Succeed guest Matt Blumberg.

Matt is the founder and CEO of Bolster, a new talent marketplace for on-demand executives and board members launched in 2020. Matt was previously Chairman & CEO of Return Path, the market leader in email optimization. Under Matt’s leadership, Return Path won numerous “employer of choice” awards including #2 on Fortune Magazine’s “Best Companies to Work for” list.

Matt is also Founder and Chairman of Path Forward, a non-profit whose mission is to empower people to restart their careers after time spent focused on caregiving. He is also the author of Startup CEO: A field guide to scaling up your business, and Startup CXO: A Field Guide to Scaling Your Company’s Critical Teams.

Listen in and learn more about the importance of putting your employees first.

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